Shipping Policy
When will my order ship?
If you ordered an in-stock item, it will be processed within one business day and should ship within 3-4 days. Even though we have in-stock pairs for select styles ready for delivery, every shoe goes through a final finishing and quality check prior to being sent to our shipping queue.
All made-to-order footwear is processed within one business day. Once an order enters our production queue, it takes approximately 6 weeks for delivery (international customers should expect an additional week in transit). You will receive an email when your order ships from our workshop in Lewiston, Maine. You’re welcome to reach out via live chat, email, or phone if you want to request rush service ($75 cost), which will move your shoes to the front of the line (rush service availability depends upon the time of year and availability of materials).
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Is there a shipping charge with my order?
Yes, we charge a nominal flat fee of $15.00 per pair for shipping in the lower 48 US states. We can estimate the cost to ship via UPS, FedEx, or USPS if your location is Hawaii, Alaska, or international.
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What is your return policy?
You must request a Return Authorization Number (RA#) in order to send any product back to Quoddy (products received without a return authorization will be researched as time allows). All returns must be in original unworn condition and authorized within 30 days of delivery for a refund or exchange. Customers will bear the cost of return transport unless there is a defect in materials or craftsmanship.
In-Stock Items
In-stock exchanges are available for any footwear or accessory in a different size of the same style. Again, all returns for exchange must be unworn, in the state you received them, in the original packaging, with RA# included. Exchanges will be fulfilled promptly and sent out to customers free of charge.
Made-to-Order and LE Items
Made-to-order and LE (Limited Edition) products are personalized based on your specific size and design choices or are not part of our stock product line and therefore, not returnable for refund or exchange (unless there is a manufacturing issue with the material or craftsmanship of the product). If you have a quality concern you wish to report, please complete a Return Authorization form outlining the problem and include the RA# provided by customer care. In some cases, when the defect is clearly visible, we’ll email a paid return label so the product can be sent back to production for evaluation. If the return is found to have a defect in either material or craftsmanship, we will contact you to discuss the possibilities of repair, replacement, or refund.
Refunds are issued to the original method of payment, as our processor does not retain account details (for security reasons). Refunds will include the price of the product and any taxes charged. Initial shipping costs will not be reimbursed. Please understand it may take up to three weeks to process your return and issue the credit.
